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Returns

PLEASE FOLLOW THESE STEPS TO CHANGE A PRODUCT :

You have 20 days to change a product.

Changes are only for sizes, colors and faulty items. For changes of a different product you should return it and place a new order.

Changes are completely free.

To make changes go to "order history", click on the affected order and select the product/s the click on "request return". Once we receive your request we will send you an email with the steps to follow.

To change a product, the item must be in perfect condition and with original packaging .

 

PLEASE FOLLOW THESE STEPS TO RETURN AN ORDER:
 
You have 20 days from the delivery date to return all products you want.
 
Please ensure all garments are unused, as sold, with original package and tags.
 
To process a return go to "order history", click on the affected order and select the product/s the click on "request return". Once we receive your request we will send you an email with the steps to follow.
 
For any questions or comments, simply send us a mail to info@q2.com.es, call us on +44 203 734 1028 or contact us through our website's chat.

Q2 reserves the right to reject returns sent or communicated beyond the return period limit.

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